The new offices will handle customer experience, finance, process management, technology, and data/analytics to support customers. Over 700 new positions will be created at the locations in 2023, with a plan to scale up to 1,300 positions by 2025.

Spread across India (Bangalore, Chennai, Mumbai, and Pune), China (Chengdu, Chongqing) and the Philippines (Manila), and Morocco (Tangier), Maersk GSC supports decision-making and prioritisation.  In 2022, Maersk witnessed exponential growth in Latin America as part of its strategy to become a global integrator in container logistics. The Americas-based GSC will bring regional expertise with English, Spanish, and Portuguese language support, and process standardisation.

“We have consistently prioritised our customers’ and business needs and these new centres allow us to take this ambition even further. The GSC in the Americas will have many exciting opportunities to reshape the way teams within Maersk work together and create success through collaboration beyond boundaries,” said Mohit Bhatia, Head of Global Service Centres.

The Maersk GSC’s competencies have grown in the last few years; GSC teams interact with multiple stakeholders across Maersk to enable about 30m touchpoints per year with over 59,000 customers.

“As part of our transformational journey to become increasingly customer-centric, nearshoring some of our key customer processes close to where our customers are is another way of ensuring that we speak the same language as them. Alongside, opening our hubs in the thriving cities of Brazil and Mexico filled with a deep culture of service excellence will also provide fascinating opportunities to our America´s talent,” commented Farheen Mahmud, Head of GSC Americas.

Maersk GSC oversees not only the strategic execution of finance and commercial processes, but also closely partners with the technology teams based out of Maersk GSC. It has core focus around processes, customers, and people. End-to-end cross-functional perspective on process design and execution is available at the GSCs. This is enabled through a centralised setup, driving towards standardization as it ensures consistent global customer and employee experience.